Refund policy

Last updated: April 16, 2026

At Novea, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines your rights and obligations with respect to returns, refunds, and exchanges in accordance with international consumer protection standards.

1. Eligibility for returns and refunds

We accept returns or refund requests for most physical products within 30 days of delivery. To be eligible for a return, your item must meet the following conditions:

It must be unused and in the same condition you received it.
It must be in its original packaging.
It must be accompanied by a valid proof of purchase such as an order number or receipt.

Exceptions not eligible for return or refund include:

Perishable goods such as supplements if unsealed
Gift cards
Health and personal care items that have been opened
Hazardous or flammable items
Final sale or clearance items

2. How to initiate a return or refund

To begin a return or refund request, contact our support team at:

📩 Email: info@novea.shop

We will email you the return address after you contact us.

Please wait for confirmation and instructions before sending any item back. Items sent without authorization may not be eligible for a refund.

3. Refunds

Once we receive and inspect your returned item, we will notify you via email.
If the return is approved, a refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Refunds apply to product cost only, unless the item was defective, damaged, or sent in error.
Original shipping fees are non-refundable.

4. Exchanges

We replace items only if they are defective, damaged on arrival, or incorrect.
To request an exchange, email info@novea.shop with your order number, description, and photos within 7 days of delivery.

5. Late or missing refunds

If you have not received your refund yet:

Check your bank or payment account
Contact your payment provider—processing times vary
If more than 10 business days have passed, contact us for support

6. International orders

Customers are responsible for return postage unless the item is defective or incorrect.
Duties, customs fees, and import taxes are non-refundable.

If an international package is undeliverable due to refusal or incorrect address, a restocking fee may apply, and shipping from the original order will not be refunded.

7. Disputes and chargebacks

Before opening a chargeback or dispute, please reach out to us first.
We will work to resolve issues in compliance with PayPal, Stripe, Klarna, and Shopify Payments policies.

8. Changes to this policy

We may update this Refund Policy at any time. Revisions will appear on this page with the modified effective date shown above.

Contact us

If you have any questions regarding returns or refunds, contact us: